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Selling online, made simple!

The getlion™️ Marketplace makes it easy to create your own online store, sell/manage PRODUCTS OR SERVICES and manage your orders.
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Grow your sales!

Chat directly with customers, create custom orders/quotes and offer exclusive discounts to grow your business.
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Market-leading Fees

Get selling online for an all-inclusive, 9.95% fee per sale - including payment processing, Escrow (Truzo™️) protection and buyer verification.
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Verified customers

Know exactly who you're selling to, and add another sales channel to your business by accessing a huge community of verified shoppers.
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Secure Payments

Never get paid late again! With our guaranteed payments system, you'll be paid on-time for the quality work you deliver.
Learn more here
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Seller Support

Get quick answers to your biggest questions, thanks to our seller support team. AND with the getlion™️ app, you'll have access to the best content, tools and services to grow your business.

Market-leading fees:

The getlion™️ Marketplace was created to help businesses grow their online sales and remove the barriers to doing so. That’s why we don’t charge any setup or subscription fees. Other local and international platforms take a lot more than they should, charging a monthly subscription AND an average transaction fee of 10-20% per sale. With us, you only pay when you sell. An all-inclusive fee of:

9.95% per sale
= includes Platform + Buyer Verification + Payment Protection.

Not convinced?  Well check out *HOW WE COMPARE TO OTHER MARKETPLACES*.

How to start Selling on the getlion Marketplace:

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Download getlion📱
Head to getlion.co.za (or the Google Play & Apple App Store) and download the getlion mobile app to get your business ROARING!
SILVER
Get to Silver 🥈
Complete the tasks in the getlion rewards program to reach SILVER level. By doing so, you'll unlock a host of rewards, as well as the getlion Marketplace.
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Register & get Verified 👤
Register via the Marketplace tab, get verified with Truzo™️, then setup your own online store.
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Start Selling 💰

Frequently Asked Questions (FAQ's)

  • ACCOUNT – What is getlion™️?

    getlion™️ is the country’s leading, one-stop mobile app for entrepreneurs, startups and SME’s. Through getlion™️, users can access learning content, discounted tools and services, the first rewards program for entrepreneurs, as well as the getlion™️ Funding Portal and Marketplace. Visit getlion.co.za for more information.

    BONUS: Your mobile app and Marketplace accounts are linked, and you can LOGIN to your store on the Marketplace using your getlion™️ app details.

  • ACCOUNT – Sign up as a seller

    At getlion™️, we’re building Africa’s leading one-stop platform for entrepreneurs. One of the ways we help you succeed is by simplifying the process of selling online – and that’s where the getlion™️ Marketplace comes in!

     

    Step 1: Download the free getlion™️ mobile app (www.getlion.co.za) 📲

    Step 2: Reach SILVER🥈 on the getlion™️ rewards program. We do this to ensure that only verified and credible businesses become sellers on the platform. By reaching Silver, you’ll unlock the getlion™️ Marketplace.

    Step 3: Confirm and save your company details. This gives buyers the necessary information about your business ✅

     

    Step 4: Proceed to register, include your online store policies (returns, shipping and refunds) and signup with our payments partner – Truzo™️ – to get paid 💰

     

    Step 5: Once you’re registered, you’ll be able to set up/customise your online store, list your products/services and get familiar with the many additional features on offer. We recommend completing this step on a DESKTOP, for optimal user experience. Simply login to your marketplace account (marketplace.getlion.co.za) using your getlion™️ app username and password. 💻

     

  • ACCOUNT – Managing your profile

    Need to change important details about your business, like address, website, B-BBEE level or others? Do this directly on the getlion™️ mobile app, and it will automatically update your online store on the getlion™️ Marketplace.

     

    For any other store-related changes, simply login to the Marketplace and make changes through your account dashboard and Store Manager. We recommend you do this on a desktop for optimal user experience. 

     

  • ACCOUNT – Forgot password!

    Because remembering passwords isn’t always the easiest, you’ll use the same login details on the the getlion™️ Marketplace as you do on the getlion™️ mobile app. If you’ve forgotten your password, simply open the app, click on the Menu icon (top left of the Home Screen) and click on “Forgot password”. We’ll send you an OTP to reset this.

  • ACCOUNT - Payment Details

    When you register your account, you'll be required to register with Truzo™️ at the same time.

    Truzo™️ is the official payments partner of the getlion™️ Marketplace, providing payments and escrow services to our buyers and sellers. To ensure that all the sellers on our Marketplace are legitimate, Truzo™️ does their own verification too. This is usually immediate, but can take up to 24hours. While you wait, you'll be able to setup your online store, but you'll need to be approved by Truzo™️ to start selling. See "How Payments Work" for more info.

    CHANGING BANKING DETAILS

    If you need to change/update your banking details, simply login to your Truzo™️ account via your Store Manager, and update your details where required: 

  • SELLING – Receiving and fulfilling an order
    1) Buyer places an order. NOTE: This automatically creates an order request on the Marketplace/Truzo that is sent to the Seller. However, you (the Seller) have to accept the order on Truzo before the Buyer can make payment. This gives you an opportunity to reject the order if you are unable to meet the quantity, deadline or other details required by the Buyer.  Only if/when the Seller accepts the order on Truzo, and payment is made, is the order is formally recognised and a transaction is created.
     

    2) The Seller is notified of the order by email and via Truzo.

     

    3) The Seller is prompted to approve or deny the order on Truzo, based on their stock or availability. Sellers are required to confirm orders BEFORE the Buyer makes, to avoid disappointment or disputes should delivery not be possible. 

     

    4) Once approved, the Buyer will receive an email instructing them to make payment. The buyer makes payment to Truzo and not the Seller – see “How Payments Work” for more. Once payment is made, the Seller is notified on Truzo and the order is recognised on the Marketplace. 

    Alternatively, you can create an order MANUALLY, which will send a similar email link to the Buyer, prompting them to fund the transaction. Once they do, the above process is identical.

     

    5) The Seller will proceed to deliver the order by the stipulated date. Once delivered, the Seller will click the “DELIVER” button on Truzo. 

     

    6) The Buyer will have a pre-determined number of days to review the order (known as “inspection days”) per the initial order, and if necessary, request an exchange or refund (subject to the your store policies). They will notify you via the Marketplace Chat Box on your store page, by submitting an inquiry, or by adding a note to the order. 

     

    7) If satisfied, the Buyer will approve the order by clicking the “RELEASE” button on Truzo. This will release payment (less the Marketplace platform fee) to you (the Seller). 

     

    If the Buyer does not approve the order by the end of the inspection period, the order will be approved automatically and payment will be released to you from Truzo. In the instance that the Buyer rejects the product/service that you’ve delivered, that will indicate this to you through the platform’s messengers. They are also able to “DISPUTE” the transaction on Truzo (extending the inspection period) and you (the Seller) will be required to rectify the delivery within the terms agreed upon on placement of the order.

     

    8) On completion of the order, the Buyer has the opportunity to submit a review of their purchase and your service as a Seller. 

  • SELLING – Setting up my store

    STORE MANAGER

    Once you’ve registered successfully on your mobile device, we recommend you shift to a desktop for ease-of-use. Simply login to your Seller account using your getlion™️ app username and password. Thereafter, you’ll have access to your Store Manager – where you can manage all aspects of your online store.

    Importantly, be sure to use our SELLER’s GUIDE to get up and running – which will guide you through your store settings, description and policies (shipping and returns), listing products/services and more. As soon as you’re verified by Truzo™️ (up to 24hrs), you’re good to start accepting orders and payments. 

  • SELLING – What products/services can I sell?

    The getlion™️ Marketplace enables entrepreneurs to sell online and grow their customer base. However, there are select products/services that cannot be sold on our platform, and are prohibited for promotion via your online store account.

    For more information on what products & services you are allowed to list, please visit our Product Policy here

    When registering on the Marketplace, you are bound by this policy. Per the terms and conditions, failure to adhere to this policy may result in suspension or removal of your store and associated getlion accounts. For more information, kindly contact marketplace@getlion.co.za. 

  • SELLING – Promoting my store

    Once you’ve setup your online store, updated your policies, listed your products/services and are successfully verified by Truzo™️, you’re ready to start attracting potential buyers. 

    Over-and-above generating your own “off-Marketplace” customer traffic (e.g. social media and traditional marketing), you can use the below methods to promote your listings to customers on the Marketplace itself. 

    1) Discount Codes/Coupons are a great way to create increase demand for your offers. “Free Shipping” over a certain amount or within a certain delivery radius, or discounts that correspond with popular trends (e.g.Valentines day or Christmas) are a great way to push offline traffic to your online store. You can create and configure these on the “Coupons” tab of your store manager. 

     

    2) Sales and “Deals of the Day” are another effective method to enhance demand for your offers. You can configure these on through the PRODUCT TAB on your Store Manager, target specific products or a define the length of time for which they will run. By enabling “Deal of the Day” on your offering, your product/service will be listed on our the Marketplace Home Page – and has a higher chance of being seen by customers organically. 

  • SELLING – How to communicate with Buyers

    If a buyer needs to contact you before or after purchase, there are three ways for them to do so: 

    1) Chat message through the Marketplace messenger. If you are online, you will be able to communicate through a live chat bot. If not, the message will be saved as an “offline message” and can be viewed via the CHAT BOX tab. 

     

    2) By submitting an Inquiry, if a buyer has specific requirements for an order, they will ask you for a custom quote. This will create a conversation in your chat box, and you can respond accordingly. You will be notified via email if a buyer submits an inquiry. 

     

    3) Add a note to an existing order. For conversations related to an existing order, navigate to the ORDERS tab, open the relevant order, and add a note where applicable. The Buyer will be notified of this. You can also use this method to update the Buyer with respect to their order progress and a delivery tracking number (if relevant). 

  • PAYMENT – Using Escrow (by Truzo™️)

    Escrow is a simple, financial arrangement where a licensed third party securely holds the funds of a transaction on behalf of a buyer and seller, and only releases payment when both parties deliver on their end of the deal. Please see “How Payment Works“.

    1) Buyer places an order on the Marketplace, automatically creating a transaction on Truzo. 

    2) Seller is notified and if accepted, approves the transaction on Truzo. 

    3) Buyer makes payment on Truzo. 

    4) Seller delivers the contents of the order to the Buyer by the stipulated date. 

    5) Buyer reviews and if satisfied, approves the order and releases funds. 

    6) Payment released to Seller by Truzo. 

     

    Truzo™️ is the official payments partner of the getlion™️ marketplace, and is a leading escrow provider regulated in South Africa and the UK. When completing your purchase, you’ll be able to pay with a Credit/Debit Card, Manual EFT or Instant EFT (Ozow™️). You’ll signup with Truzo™️ when registering your account, make payment and manage your order through Truzo’s easy-to-use online platform. This can be accessed directly on your Store Manager dashboard. 

  • PAYMENT – Platform Fees

    Seller Fees: Sellers incur a 9.95% fee, per sale, calculated as a percentage of the gross value of the order placed by a buyer. This fee covers the Seller's use of the platform, payment protection and buyer verification (select functions fulfilled by Truzo).

    Buyer Fees: The buyer incurs a 3.40% (ex VAT) “Administration and Payment Protection Fee”, which is added total value of their order placed by the Buyer. This is calculated on the gross value of their order and added to their total prior to payment. The fee covers 1) buyers payment is protected using Escrow (from Truzo™️) 2) processing of the buyers chosen payment method, and 3) it helps us operate our platform and offer ongoing support for your order. NOTE: In the event of a refund, this fee is non-refundable.

    Example:

    1) A Buyer places a R100 order with a Seller.

    2) The Buyer Fee (plus VAT) is added to the value of the transaction, taking the total to R103.91.

    3) If the order is accepted by the Seller, the Buyer makes payment for the total R103.91.

    4) The Buyer Fee is then reserved, leaving R100 available.

    5) The Seller then commences with delivery the order. Once delivered, the Buyer will review the delivery.

    6) If approved, the seller will be paid the remaining value LESS the Seller Fee, R100 – 9.95% = R90.05 to their Truzo wallet. They can return this to their bank account, or retain this for a future purchase. 

  • MANAGING A PRODUCT ORDER – Shipping, tracking and delivery

    Please read this in conjunction with "SELLING - Receiving and handling an order" above. 

    Products are physical items sold by your businesses on the getlion™️ marketplace, E.g. Clothing, Food and Manufactured items. These will require physical delivery by you or your appointed courier. In the instance that an item is made-to-order, you will inform your Buyer of the delivery deadline upfront. 

     

    SHIPPING

    As a Seller, you are responsible for the fulfilment/delivery/courier of any products you choose to sell on the getlion™️ marketplace. That’s why you must ensure that your Shipping policy is UP-TO-DATE. On placing an order, Buyers will take note of your delivery/shipping policy and any additional charges that they apply. You can set your Shipping charges and criteria through the SHIPPING tab on your Store Manager. For a shipping policy template, click here.

     

    TRACKING

    If you choose to use an external courier service, you are required to send the Buyer a tracking number for their order once it leaves your premises. You can do this by UPDATING THE ORDER NOTES – and the Buyer will be notified by email. You can also provide regular updates to your Buyer by messaging them directly on the Chat Box. You can view these conversations on your dashboard, under INQUIRIES or CHAT INBOX. We recommend keeping all communication on our platform, so that you have a record in the event of a dispute. Alternatively, you can use and check Truzo to issue updates and track the status of the order. 

     

    WHAT TO DO ON DELIVERY

    Once you’re ready to deliver the product, you must notify the Buyer and update the order notes with a tracking number (if you’re using an external courier). As soon as the product arrives at their address, log into Truzo via your Store Manager, find the transaction in question, then click the DELIVER button to update the order status.

     

    The Buyer will then have to review and approve the delivery within the specified number of INSPECTION DAYS, in accordance with the order. The Seller (you) is only paid once the Buyer approves delivery. If they fail to approve this and release the funds before the end of the inspection period, the payment will be automatically released to the you (the Seller). 

    Once released, the Buyer will be promoted to review their purchase on the Marketplace, which will help you improve and promote your offering to other Buyers. for the seller. This helps them improve their offering. 

  • MANAGING A SERVICES ORDER – Tracking and delivery

    Please read this in conjunction with "SELLING - Receiving and handling an order" above. 

    Services are non-physical offerings that are being delivered by you (the Seller) to a buyer on the getlion™️ Marketplace. They are tied to your skills and expertise, and rely on your abilities to fulfil the order (E.g. graphic design, app development, electrical work or building).

     

    SHIPPING (Not Applicable)

    If you choose to sell a SERVICE, it’s unlikely (but not impossible) that you will be required to ship or courier a product to your Buyer. Regardless, it’s important that you have an UP-TO-DATE Shipping policy. On placing an order, Buyers will take note of your delivery/shipping policy and any additional charges that may apply. You can set your Shipping charges and criteria through the SHIPPING tab on your Store Manager. For a shipping policy template, click here.

     

    TRACKING AND UPDATES

    Throughout the fulfilment of your order, it is recommended that you provide your Buyer will regular updates on your progress. The best way to do this is by by UPDATING THE ORDER NOTES via your Store Manager. The Buyer will be notified of these updates via email and can check their account dashboard accordingly. Seller’s can also provide regular updates to a Buyer by messaging/replying to them directly on the Chat Box. You can view these conversations on your dashboard, under INQUIRIES or CHAT INBOX. We recommend keeping all communication on our platform, so that you have a record in the event of a dispute. Alternatively, you can use and check Truzo to issue updates and track the status of the order. 

     

    WHAT TO DO ON DELIVERY

    Once you’re ready to deliver the product, you must notify the Buyer and update the order notes. Then, as soon as the service has been completed, log into Truzo via your Store Manager, find the transaction in question, then click the DELIVER button to update the order status.

     

    The Buyer is then notified and will have to REVIEW AND APPROVE the delivery within the specified number of INSPECTION DAYS, in accordance with the order. The Seller (you) is only paid once the Buyer approves delivery. If they fail to approve this (by clicking RELEASE on Truzo) before the end of the inspection period, the payment will be automatically released to you (the Seller). 

    Once released, the Buyer will be promoted to review their purchase on the Marketplace, which will help you improve and promote your offering to other Buyers. for the seller. This helps them improve their offering. 

  • PROCESS – Handling an exchange

    As a Seller, you are required to maintain your own store policies with respect to shipping, exchanges and refunds. You update these in your SETTINGS via the STORE MANAGER. For an exchange/return template, click here.

    Should you allow exchanges (e.g. the Buyer wants another size or variant), the Buyer is required to contact you directly via the CHAT BOX or update the ORDER NOTES. Buyers are required to request an exchange PRIOR to RELEASING payment to the you (the Seller). 

    Exchanges cannot be facilitated for Service offerings. 

  • PROCESS – Handling a refund

    You (the Seller) are required to maintain your own store policy with respect to shipping, exchanges and refunds. Should you permit refunds, the Buyer is required to request a refund BEFORE the end of the inspection period and payment has been released to you (the Seller) from Truzo. 

    1) The Buyer will contact you to cancel the order and indicate that they wish to cancel the order. They will provide a reason for this request. The Seller can also request a refund directly on Truzo, by DISPUTING the transaction. If your policy allows for refunds, and you agree to cancel/refund the order, proceed to step 2. 

    2) Refund the transaction on your Store Manager (IMPORTANT). Unless you do this, your store will not deduct the order total from your sales numbers and your reports will be skewed.

    3) Issue the refund on Truzo™️.

    – Login to Truzo and select the transaction you wish to refund. 

    – Click “Transaction History” -> “Transaction Status” and click DISPUTE TRANSACTION.

    – Indicate the reason for the dispute, the required course of action = REFUND and then SUBMIT DISPUTE. 

    – Both the buyer and the seller will be notified of request. 

    3) The refund will be paid to the Buyer’s Truzo wallet. In accordance with our Terms & Conditions, the refund amount will be LESS the value of the Buyer Protection and Administration Fee of 3.40% (ex VAT).

    PLEASE NOTE

    In the event that you (the Seller) cancel the order after payment has been made, for reasons not owing to the Buyer – i.e. you’re out of stock, unable to deliver by the agreed deadline, or no longer willing/able to fulfil the order – you must follow the above process and the Buyer will be refunded the payment LESS the Payment Protection and Administration Fee of 3.40% (ex VAT)

    HOWEVER, you (the Seller) are required to issue the Buyer a STORE CREDIT in the form of a unique coupon code, equal in value to the Payment Protection and Admin Fee deducted.

  • PROCESS – Handling a dispute

    Any disputes that arise in respect to delivery of a product/service must first be negotiated directly between the buyer and seller. Within reason and parameters of the order, both parties ought to consider extending the delivery deadline or consider reasonable modifications to the order. These modifications can be made directly on Truzo’s dashboard by editing the transactions details. 

    As in the instance of a refund, either party may dispute the transaction on Truzo using the steps indicated above. By doing so and selecting to negotiate offline, the inspection days of the order will automatically be paused for 5 days. 

    Should the Buyer and Seller be unable to reach a settlement, they are required to follow the formal dispute resolution/arbitration process prescribed by Truzo, available here

  • OTHER – Reports, Invoices and tax

    REPORTS

    To view your store’s performance or generate/export reports, simply log into your Store Manager account. You will be able to review performance on your primary dashboard, or via the REPORTS tab for more detailed accounts. 

    INVOICES

    An invoice is automatically generated and sent to both Buyer and Seller on placement and approval (i.e. receipt of payment) of an order. You can visit the ORDER tab for more info on exporting a copy of the order that was placed. 

    TAX

    Only Third Party Sellers who are registered VAT vendors may charge VAT on Goods or Services sold and issue a tax invoice in respect thereof. If you are not a registered VAT Vendor, you may not charge VAT on Goods or Services sold and will not be in a position to issue a tax invoice in respect thereof. Where applicable and setup on your Store Manager, tax will be added to the value of an order automatically on Checkout by the Buyer. VAT is not applied by getlion on the standard platform fee that you (the Seller) are charged per transaction. 

  • OTHER – Privacy Policy and Data Protection

    Data privacy and security is your right, which is why your data is safely stored, protected and processed. All of our systems are securely hosted and aligned to latest technologies, in accordance with PCI DSS and ISO27001 standards. We’re also committed to confidentiality of user information in line with the Protection of Personal Information Act (POPIA), 2013. We will never sell your information or use it for anything other than communications about or improvement to our offering. Read our “User Agreement” for more info.

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