MANAGING YOUR STORE

  • START SELLING

    At getlion™️, we’re building Africa’s leading one-stop platform for entrepreneurs. One of the ways we help you succeed is by simplifying the process of selling online – that’s where the getlion™️ Marketplace comes in!

    Step 1: Download the free getlion™️ mobile app (www.getlion.co.za) 📲

    Step 2: Reach SILVER🥈 on the getlion™️ rewards program. We do this to ensure that only verified and credible businesses become sellers on the platform. By reaching Silver, you’ll unlock the getlion™️ Marketplace.

    Step 3: Confirm and save your company details. This gives buyers the necessary information about your business ✅

     

    Step 4: Proceed to register, include your online store policies (returns, shipping and refunds) and signup with our payments partner – Truzo™️ – to get paid 💰

     

    Step 5: Once you’re registered, you’ll be able to set up/customise your online store, list your products/services and get familiar with the many additional features on offer. We recommend completing this step on a desktop, for optimal user experience. Simply login to your marketplace account (marketplace.getlion.co.za) using your getlion™️ app username and password. 💻

     

  • HOME

     

    Welcome to your dashboard 🖐

    This page provides you an overview of your entire online store – your sales, inquiries/notifications, visitor activity and more. It’s also the navigation point for managing your store. Click on any of the various features listed on the left hand column to make changes. 

     1) Your STORE ICON. By clicking on your logo, you will be directed to your live store (as seen by buyers). Whenever you make changes on your Store Manager, be sure to preview how they look to potential buyers. 

    2) Your NOTIFICATION TAB. Here you will be notified of any changes to the Marketplace, any Inquiries or Messages from customers, as well as relevant updates to your orders. In most instances, you’ll also receive these notifications via email too. 

    The notification icon. Click this view any notifications that the platform sends in relation to live orders, site changes and more.

    The inquiry icon. Whenever potential buyers have something to ask you about your products/services, or they have custom requirements, they’ll send you an inquiry before placing an order. Use this feature to communicate back and forth, before creating a custom order for your buyer.

    The announcement icon. Whenever we have important news for our sellers, you’ll receive a notification here.

    The knowledgebase icon. If you need any assistance setting up or managing your online store, this is the first place you should look. If you can’t find the answer here, simply contact our friendly team at marketplace@getlion.co.za.

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later. 

  • PRODUCTS

    Welcome to your product tab 📦

    This page provides you an overview of your your entire inventory.  

     

     1) Your Product List. Here you’ll see your full list of products once added to your store. You can also see your stock levels, pricing, categories, how many views you’ve received and any updates to a product’s status (e.g. out of stock or on sale).  

    2) Add New Product. Click on this button to create a new product, including pricing, description, sale schedule, images, shipping/delivery terms, inspection days (NB for Truzo) and product specific policies. You also have the option to upload a bulk product list that you may already have on hand, and edit this thereafter.

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later. 

  • PRODUCTS – Add New (Simple Product)

    Adding new products 📦

    Once you click on the “Add New” button, you’ll be directed to this page.  

     

    1) Product Type. Click this dropdown and select the type of product. 

    – Simple Product: a standard product or service listing that will be added to your store. This type of product is ideal for services, or products with no variations (e.g. no different colours or size variants).

    – Product Class.  

    • Catalog – click catalog to add this to your product catalog, which will be visible on the broader marketplace.
    • Virtual – one that doesn’t require shipping. For example, a service. Enabling this, disables all shipping related fields such as shipping dimensions. A virtual product will also not trigger the shipping calculator in cart and checkout.
    • Downloadable – activates additional fields where you can provide a downloadable file. After a successful purchase, customers are given a downloadable file as a link in the order notification email. This is suitable, for example, for a digital album, PDF magazine, or photo.

    •  

    2) Pricing: Here you are able to set the price of your product, as well as a Sales Price if you choose. You can also define the sale schedule to set the price for a limited period. 

     

    3) Short Description: This provides a basic summary of your product or service. For a lengthier description, edit the “Description” box, accessible when Buyers click for more info on your product. For a lengthier description, edit the “Description” box, accessible when Buyers click for more info on your product.

     

    4) Images: To add a cover image for your product, click the image placeholder and upload an product photo. To add more than one, click the PLUS icon. We recommend product images of 800 x 800 pixels in a JPEG (JPG) format. If you need help designing your product image, head to https://www.canva.com/. and create a custom image with size 800 (width) x 800 (height). 

     

    5) Categories: The categories tab allows you to group your product/service listing with others on the Marketplace, allowing buyers to find your product easier through Search. Be sure to choose Product or Service as a minimum requirement from the dropdown options. his provides a basic summary of your product or service. Also, as soon as your store is live, your Brand name will pop up under the Brands tab. Tags (like hashtags) allow buyer to search by tag. These are created automatically as you define product attributes/variants. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • PRODUCT – Add New (Variable Products)

    Adding new products 📦

    Once you click on the “Add New” button, you’ll be directed to this page.  

    1) Product Classifier. Click this dropdown and select the classification for your product. For new sellers, we recommend leaving this as a SIMPLE product. However, most sellers will offer products or services with multiple variations (e.g. sizes, colours and other)

    Variable Product: select this classification if your product has different variations or sizes.

     

    You’ll then scroll to the ATTRIBUTE tab and tick the variant you’d like to add to the product – e.g. SIZE attribute (S, M, L, XL) or COLOUR. You can also add custom attributes (variations) to your product (Add -> Name -> Define values -> enable “used for variations” -> Save). Be sure to tick the “Active” box, and these attributes will appear on your product listing.

     

    Once you’ve created the Attribute, click on the VARIATIONS button and you’ll be able to edit each variation, change pricing, images and more. 

     

    §  Enable – Enable or disable the variation.

    §  Downloadable – If this a downloadable variation. If Checked, you’ll need to define:

    o   Downloadable Files – Shows if Downloadable is selected. Add file(s) for customers to download.

    o   Download Limit – Shows if Downloadable is selected. Set how many times a customer can download the file(s). Leave blank for unlimited.

    o   Download Expiry – Shows if Downloadable is selected. Set the number of days before a download expires after purchase.

    §  Virtual – If this product isn’t physical or shipped, shipping settings are removed.

    §  Image: You can add an image to the variation by clicking the image placeholder.

    §  Regular Price (required) – Set the price for this variation.

    §  Sale Price (optional) – Set a price for this variation when on sale.

    §  Tax class – Tax class for this variation. Useful if you are offering variations spanning different tax bands.

    §  Bulk Editing: You can bulk-edit variations by selecting the specific piece of data you want from the dropdown.

     

    By Clicking the “MANAGE STOCK” button, you can also manage inventory for products on a variation level.

    ·       SKU – If you use SKUs, set the SKU or leave blank to use the product’s SKU.

    ·       Stock quantity – Shows if Manage stock? is selected. Allows to set the current stock level for the variation.

    ·       Manage Stock? – Tick the box to manage stock at the variation level.

    ·       Stock Quantity – Shows if Manage Stock is selected. Input the quantity. Stock for the specific variation, or left blank to use the product’s stock settings.

    ·       Allow Backorders – Choose how to handle backorders.

    ·       If the SKU, weight, dimensions, and stock fields are not set, then it inherits values assigned to the variable product. Price fields must be set per variation.

    ·       Shipping

    o   Weight – Weight for the variation, or left blank to use the product’s weight.

    o   Dimensions – Height, width and length for the variation, or left blank to use the product’s dimensions.

    o   Shipping class – Shipping class can affect shipping. Only set this if it differs from the product.

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • PRODUCTS – Add New (Inventory)

     

    Once you’ve added your product details, you need to define and manage properties related to the product itself – including inventory, shipping terms, search attributes, product specific policies and more. 

     

    – SKU (Stock Keeping Unit): a unique identifier for each product and service within your inventory. This is an important number to define if you intend on managing a large inventory or logistics chain and will allow you to track items of multiple variations. For simple products, you can simply start with 001. 

     

    Manage Stock: by click this checkbox, it allows stock to be managed at a product level. Simply input the stock quantity you have available. By clicking allow backorders, this will allow you to receive backorders even if stock isn’t available. However, this isn’t best practice. We recommend keeping backorders disabled. If you only have a single unit, tick the “sold individually” block.

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • PRODUCTS – Add New (Shipping)

     

     

    Once you’ve added your product details, you need to define and manage properties related to the product itself – including inventory, shipping terms, search attributes, product specific policies and more. 

     

    Shipping Weight, Dimensions and Class: Shipping fees depend on the size and weight of the product being shipped. It’s useful to define these at a product level. Also, you may set different shipping parameters to enable Free Shipping over a certain amount, or within a certain proximity. As standard practice, select Class -> Deliver to Address. 

     

    – Processing Time: this indicates the number of days that you will take to prepare the item for shipping before it can be expected to leave your premises. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • PRODUCTS – Add New (Attributes)

     

    Once you’ve added your product details, you need to define and manage properties related to the product itself – including inventory, shipping terms, search attributes, product specific policies and more. 

     

    – Attributes: If your product has multiple variations (e.g. different colours or sizes), then you can define these attributes via the existing fields – simply check the box for colour or size, select for or add a new variant to the product in question. 

     

    Add Attribute: If your product has other variations that you wish to define it by – e.g. material – then you can add a new variant by clicking this button. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • PRODUCTS – Add New (Linked)

     

    Once you’ve added your product details, you need to define and manage properties related to the product itself – including inventory, shipping terms, search attributes, product specific policies and more. 

     

    Up-sells: These are products that you choose to promote to your customer first, instead of the current product listed. 

    Cross-sells: These are products that you promote when the buyer is adding the current product to their cart. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • PRODUCTS – Add New (Product Video)

     

    Once you’ve added your product details, you need to define and manage properties related to the product itself – including inventory, shipping terms, search attributes, product specific policies and more. 

     

    Product Video: Video is proven to enhance buying and this feature allows you to enhance the selling of your product with an accompanying video. You will be able to include a video url (e.g. youtube link) that the buyer can view before adding a product to their cart. You can also choose where to add this in your product gallery. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • PRODUCTS – Add New (360′ view)

     

    Once you’ve added your product details, you need to define and manage properties related to the product itself – including inventory, shipping terms, search attributes, product specific policies and more. 

     

    – Images: Add images of your product from various angles to enhance the overall impression received by customers. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • PRODUCTS – Add New (Badges)

     

    Once you’ve added your product details, you need to define and manage properties related to the product itself – including inventory, shipping terms, search attributes, product specific policies and more. 

     

    Custom badge text: Complete this field with a short word, that will be added to your product listing as a custom badge, E.g. “Red Hot Item!”. Use these features to build your brand’s personality with potential customers. 

    New item: Tick this box if you want to inform customers that the product is NEW. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • PRODUCTS – Add New (Truzo Details)

     

    This is a mandatory/compulsory requirement.

     

    Inspection Days: Once you’ve delivered your product or service, these are the number of days that the buyer is allowed to inspect your delivery (and request revisions if applicable) before payment will be released to you (the seller). 

    The inspection days are there to give the buyer enough time to check that they are happy with the goods or service they received. Once you (the seller) click DELIVERED on Truzo, the clock starts ticking on the inspection days. When the inspection days are over, the money is automatically paid to your Truzo account.  We recommend default days of TWO, but certain products can be approved immediately. In the instance of other purchases like a car, the buyer may need FIVE days so they can get a mechanic to do check of the vehicle. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • PRODUCTS – Add New (Product Policies)

     

    Once you’ve added your product details, you need to define and manage properties related to the product itself – including inventory, shipping terms, search attributes, product policies and more. 

     

    – Shipping Policy: This policy governs your deliveries of physical products, including your pricing, requirements, timelines, delivery options, appointed courier and more. If you ship or intend to deliver products yourself, it is a COMPULSORY requirement that you complete your shipping policy. You must complete this policy before selling. For a template, follow the link provided and amend the content to suit your business. 

    Refund Policy: As a seller, you must define the parameters to whether you are willing to offer refunds to your customers, and the requirements/process to do so. In line with getlion’s own policies, it is a COMPULSORY requirement that sellers align with the platform’s refund policy, especially in the event that a buyer (or you) cancel the order after payment. This must be completed before you start selling. For a template, follow the link provided and amend the content to suit your business. 

    Cancellation, Return & Exchange Policy: This policy governs the rights of the buyer to return, exchange or cancel an order made with your online store. It is a COMPULSORY requirement that sellers complete this policy before selling. For a template, follow the link provided and amend the content to suit your business.

     

    Templates are available via this link

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • PRODUCTS – Add New (Advanced)

     

    Once you’ve added your product details, you need to define and manage properties related to the product itself – including inventory, shipping terms, search attributes, product specific policies and more. 

    Enable Reviews: Tick this to allow customers to leave reviews of your product and store after they complete an order.

    Menu Order: What position on your store do you want your product to be ordered in?

    Purchase Note: After placing an order, you can leave the customer a note relating to their order – instructing them of next steps or your plan to deliver. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • ORDERS

     

    The orders page is where you’ll find a list of all your customer orders, both past and awaiting fulfilment. 

     

    1) Order List: Here you can track each order as you receive it through the Marketplace, what items were purchased, the address of the buyer, the amount of the sale, the platform fees and any action required. You can also print these orders in bulk directly from your store manager, or export your orders as a PDF or via excel. 

    2) Add New: You also have the option to create a custom order for buyers that haven’t placed an order through the Marketplace. By doing this, it will send a custom email link to your buyer, that when clicked, will redirect them to the Marketplace and allow them to add the custom order to their cart. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • ORDERS – Add New

     

    You have the option to create a custom order for buyers that don’t place an order directly through the Marketplace, OR they submit an inquiry with you via your store page that has unique requirements. You will receive these inquiries in your inbox, and be notified on your store manager. 

     

    1) Custom Orders: Sellers will usually create custom orders based on wholesale pricing, higher volume, or unique time requirements. For project-based services, sellers will select a product (priced for an hour or hourly package) and multiply this by the quantity of hours required by the client (e.g. a web developer has a product listed at R400 per hour and anticipates the project will require 8 hours = seller will select the product and enter “8” as the quantity. 

    2) Add New Customer: Your customer DOES NOT have to be registered on the Marketplace to receive a custom order from your store. By creating a custom order, it will send an email link to your buyer, that when clicked, will redirect them to the Marketplace and allow them to add the custom order to their cart. They will be required to register and be verified with Truzo before making payment. 

    3) Products: Select the product from your store that you would like to create an order for, and indicate the quantity (volume) to meet your customers request. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • ORDERS – Add New (Payment)

     

    You have the option to create a custom order for buyers that don’t place an order directly through the Marketplace, OR they submit an inquiry with you via your store page that has unique requirements. You will receive these inquiries in your inbox, and be notified on your store manager. Once received, click “Add New” to create this order.

    You will then need to customise the properties for the Custom order, including Payment, Shipping, Buyer’s address, any discounts, comments to the seller and the number of Inspection Days on Truzo. 

     

    Payment Method: You are required to select Truzo from the dropdown, as this is the official payments partner of the getlion Marketplace. See “How Payments Work” for more. Leave payment details blank. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • ORDERS – Add New (Shipping)

     

    You have the option to create a custom order for buyers that don’t place an order directly through the Marketplace, OR they submit an inquiry with you via your store page that has unique requirements. You will receive these inquiries in your inbox, and be notified on your store manager. Once received, click “Add New” to create this order.

    You will then need to customise the properties for the Custom order, including Payment, Shipping, Buyer’s address, any discounts, comments to the seller and the number of Inspection Days on Truzo. 

     

    Shipping Method: Select a Shipping Method for the custom order and indicate the associated price for delivery. This will be automatically added to the order total when the customer adds the order to their cart. If the order is for a Virtual product (i.e. SERVICE), simply select Flat Rate and make cost = zero. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • ORDERS – Add New (Address)

     

    You have the option to create a custom order for buyers that don’t place an order directly through the Marketplace, OR they submit an inquiry with you via your store page that has unique requirements. You will receive these inquiries in your inbox, and be notified on your store manager. Once received, click “Add New” to create this order.

    You will then need to customise the properties for the Custom order, including Payment, Shipping, Buyer’s address, any discounts, comments to the seller and the number of Inspection Days on Truzo. 

     

    Address: Insert the customers billing address in as much detail as possible. This will assist your third-party courier when you provide them an invoice. If the shipping address is the same as the billing address, tick the check box.  

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • ORDERS – Add New (Discount)

     

    You have the option to create a custom order for buyers that don’t place an order directly through the Marketplace, OR they submit an inquiry with you via your store page that has unique requirements. You will receive these inquiries in your inbox, and be notified on your store manager. Once received, click “Add New” to create this order.

    You will then need to customise the properties for the Custom order, including Payment, Shipping, Buyer’s address, any discounts, comments to the seller and the number of Inspection Days on Truzo. 

     

    Discount Amount: It is common that when a buyer request to purchase products in bulk, that a seller will offer them a discount. Simply insert the Rand value of the discount in the field provided, and this will be automatically deducted from the order total before payment. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • ORDERS – Add New (Comment)

     

    You have the option to create a custom order for buyers that don’t place an order directly through the Marketplace, OR they submit an inquiry with you via your store page that has unique requirements. You will receive these inquiries in your inbox, and be notified on your store manager. Once received, click “Add New” to create this order.

    You will then need to customise the properties for the Custom order, including Payment, Shipping, Buyer’s address, any discounts, comments to the seller and the number of Inspection Days on Truzo. 

     

    Note to Customer: If you wish to attach specific instructions or notes to the custom order for the buyer’s attention, include them in the field.

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • ORDERS – Add New (Truzo Details)

     

    You have the option to create a custom order for buyers that don’t place an order directly through the Marketplace, OR they submit an inquiry with you via your store page that has unique requirements. You will receive these inquiries in your inbox, and be notified on your store manager. Once received, click “Add New” to create this order.

    You will then need to customise the properties for the Custom order, including Payment, Shipping, Buyer’s address, any discounts, comments to the seller. 

    ONE OF THE MOST IMPORTANT VARIABLES TO DEFINE IS THE DUE DATE OF THE ORDER, AND THE NUMBER OF INSPECTION DAYS THAT THE BUYER IS ALLOWED TO REVIEW THE ORDER, BEFORE PAYMENT IS RELEASED TO YOU ON TRUZO.

     

    Due Date: This is the date that you will deliver the custom order (products, project or service) to the buyer. It is also the date that the inspection days will start to be counted from. 

    Inspection Days: These are the number of days AFTER you’ve delivered the custom order to the buyer, that they will be able to review, query or request any changes to the order, before payment will be released to you as a seller. Once the order has been placed and paid for, these can be edited directly on Truzo. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • ORDERS – Issuing a refund

    A buyer may choose to cancel and refund an order after they’ve made payment.

    If they do, they will contact you directly on the platform first and provide a reason. If you agree to refund the buyer, you will action this on the order page by scrolling to the “actions” column and hovering over the order icons until you see “REFUND”. This will ensure that the order is not added to your sales figures.

     

     

    Thereafter, either the buyer or seller will DISPUTE the transaction directly on Truzo and request a refund. Once this has been done, Truzo will release the payment back to the Buyer, less the Buyer Admin and Payment Protection Fee. 

     

  • COUPONS

     

    Coupons (also known as discount vouchers or promo codes) are one of the most effective ways to create demand from buyers and increase your sales. You can use coupons to offer discounts over certain spend amounts, for a “limited time only”, or to create demand around a specific season (e.g. Black Friday or Christmas). 

     

    1) Coupon List: The coupons tab gives you sight of all the coupons that you issue and re actively running. Here you can track each coupon, the unique coupon code, amount, usage limit (how many times it can be used by customers before it expires), the expiry date and any action you wish to take. 

    2) Add New: You also have the option to create a new coupon for whenever you wish. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • COUPONS – Add New (Restriction)

     

    Coupons (also known as discount vouchers or promo codes) are one of the most effective ways to create demand from buyers and increase your sales. You can use coupons to offer discounts over certain spend amounts, for a “limited time only”, or to create demand around a specific season (e.g. Black Friday or Christmas). 

     

    1) Add Coupon: Here you’ll define your unique coupon code (e.g. YourStore50 = R50 off your purchase). Provide a description for this, choose whether the discount is a monetary value or percentage, when it expires, whether you’d like to combine it with Free Shipping

    2) Restrictions: This allows you to expand on the criteria/conditions for buyers to redeem the coupon that you create. Example: Do they need to spend a minimum amount, does it apply to already discounted items, or are there certain products it doesn’t apply to? 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • COUPONS – Add New (Limit)

     

    Coupons (also known as discount vouchers or promo codes) are one of the most effective ways to create demand from buyers and increase your sales. You can use coupons to offer discounts over certain spend amounts, for a “limited time only”, or to create demand around a specific season (e.g. Black Friday or Christmas). 

     

    1) Limit: Use the limit function to set the number of times a coupon code can be applied by customers, the number of items they can purchase with the coupon, as well as how many times each user can use the coupon code. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • CUSTOMERS

     

    Your customers are your most valuable asset, and the customers tab allows you to manage and export your entire customer list (to PDF, Excel or print). 

     

    1) Customer List: The coupons tab gives you sight of all the coupons that you issue and re actively running. You can use the customer list to sort customers by Name, email, location, their past order and value, as well as the date of order. 

    2) Add New: You also have the option to manually add a new customer to your database, in order to send them customer order or keep your records intact. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • CUSTOMERS – Add New

     

    Your customers are your most valuable asset, and the customers tab allows you to manage and export your entire customer list. By clicking the Add New button, you can manually add new customers to your database. 

     

    1) Details: Here you’ll define a username for the customer (assuming they aren’t already a buyer on the GL Marketplace). Name.Surname is the recommended format. You’ll also complete their first and last name, as well as their email address. This will notify them that they’ve been added as a customer. 

    2) Address: If you are shipping products to the customer, it’s important to note their shipping and billing address. Complete this in the fields provided – which will be included on the invoice sent to the customer when they order. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • REFUND

     

    Sometimes, mistakes occur and the customer will request a refund. You (the Seller) are required to maintain your own store policy with respect to shipping, exchanges and refunds. Should you permit refunds, the Buyer is required to request a refund from you BEFORE the end of the inspection period and payment has been released to you from Truzo. 

    Refund List: The refund tab will display any order that you’ve refunded. To do so, hover over the “action” buttons of an existing order (on the Order Tab) and click refund. That will add the order in question to your refund list and ensure that the order is not added to your store’s reports/performance records. 

     

    1) The Buyer will contact you to cancel the order and indicate that they wish to cancel the order. They will provide a reason for this request. The Seller can also request a refund directly on Truzo, by DISPUTING the transaction. If your policy allows for refunds, and you agree to cancel/refund the order, proceed to step 2. 

     

    2) Refund the transaction on your Store Manager (IMPORTANT). Unless you do this, your store will not deduct the order total from your sales numbers and your reports will be skewed.

     

    3) Issue the refund on Truzo™️.

    – Login to Truzo and select the transaction you wish to refund. 

     

    – Click “Transaction History” -> “Transaction Status” and click DISPUTE TRANSACTION.

     

    – Indicate the reason for the dispute, the required course of action = REFUND and then SUBMIT DISPUTE. 

     

    – Both the buyer and the seller will be notified of request. 

     

    3) The refund will be paid to the Buyer’s Truzo wallet. In accordance with our Terms & Conditions, the refund amount will be LESS the value of the Buyer Protection and Administration Fee of 3.40% (ex VAT).

     

    PLEASE NOTE

     

    In the event that you (the Seller) cancel the order after payment has been made, for reasons not owing to the Buyer – i.e. you’re out of stock, unable to deliver by the agreed deadline, or no longer willing/able to fulfil the order – you must follow the above process and the Buyer will be refunded the payment LESS the Payment Protection and Administration Fee of 3.40% (ex VAT)

    HOWEVER, you (the Seller) are required to issue the Buyer a STORE CREDIT in the form of a unique coupon code, equal in value to the Payment Protection and Admin Fee deducted.

  • SETTINGS – Store

     

    Your store settings are critically important, as they will customise the parameters, appearance and policies for any buyer that engages with your store. At the top of the screen, there is a “Progress Bar” indicating what percent of store settings you have successfully completed. Do your best to action these as soon as possible.

     

    1) Store Brand Setup:  This is where you will edit your branding, in the form of your Store Logo, Store Banner, Mobile Banner and Store List Banner. Simply click on the Image icon, and upload a file. You can also change your Banners from static images, to slideshows or even videos.

    If you need assistance, simply click on the blue “?” alongside to understand the preferred sizing of the images and be sure to upload JPEG (JPG) image formats – to enhance the loading speed of your store.

    Need help creating these designs? Simply visit www.canva.com and click on the “Custom Size” button. Enter the recommended pixels (px) and proceed to create a design for your store. Download this as a JPG and use this file to upload to your store. Canva is free to use. 

     

    2) Shop Description: This gives customers an opportunity to learn more about your business, when they visit your online store. Click here if you require a template for your store description. 

     

    3) Store Visibility Setup: These settings edit how your store will appear to buyers. We recommend keeping these as is. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • SETTINGS – Shipping

     

    If you ship or deliver physical products, then your shipping settings are critically important, as they will set the criteria and policies for any buyer that purchases from your store. At the top of the screen, there is a “Progress Bar” indicating what percent of general store settings you have successfully completed. Do your best to action these as soon as possible and reach 100%.

     

    1) Enable Shipping If you intend to ship any physical products, please tick this button. It will create a dropdown menu of other items you’ll need to action. 

    – Processing Time: This is the amount of time required for your to prepare the product/order, prior to shipping it to the customer. 

    Shipping Type: By Clicking the dropdown, you will be able to select “Shipping by Distance”  

     

    2) Shipping by distance

    – Default Cost: This is your standard shipping price for orders that are placed via your online store. This will be added to the customers order total on checkout. 

    – Maximum Distance: Leave this “0” to set no limit. The Marketplace is currently only available to customers in South Africa, so your shipping policy should allow national deliveries (where possible). 

    Free Shipping: This is the amount that a customer must spend to qualify for free shipping. Leave this blank if you wish to disable free shipping. 

     

    3) Local Pickup: In the instance that you don’t want to incur the shipping cost, you may offer your customers the options of collecting their purchase from your premises direct. You are also allowed to set a pickup cost, as arranging this may cost you time and money. 

     

    4) Distance-Cost Rules: This allows you to set shipping price rules relative to distance. Example: You may allow local delivery (same city) at a cheaper price than national delivery (another city). You can set these rules here and the price will be automatically added to the order total on checkout.  

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • SETTINGS – Store Policies

     

    It is a compulsory requirement that you complete your store policies concerning Shipping, Refunds/Cancellations and Returns/Exchanges.  Do this before you start selling to customers on the Marketplace. Failure to do so will result in your store’s policies being governed by our Terms and Conditions and in favour of the customer’s best interest. At the top of the screen, there is a “Progress Bar” indicating what percent of general store settings you have successfully completed. Do your best to action these as soon as possible and reach 100%. You can follow the link in the text box provided, or click here for policy templates.

     

    Kindly note that templates for general use/guidance and should not be construed as legal advice from getlion (Pty) Ltd.

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • SETTINGS – Vacation Mode

     

    Everybody needs a holiday. The last thing you want is for customers to send you inquiries or submit orders, and you’re unable to respond or fulfil these in good time, as this could reflect negatively on your store. That’s why we’ve added “Vacation Mode”.

    PS: At the top of the screen, there is a “Progress Bar” indicating what percent of general store settings you have successfully completed. Do your best to action these as soon as possible and reach 100%.

     

    Vacation Mode: If you’re going away, or want to temporarily disable your store, then click “Vacation Mode”. You can also disable purchases during your time-away, and customise a “going away” message to manage your customer expectations. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • LEDGER BOOK

     

    Your ledger book is a collection of all the sales and transactions on your store. For your own accounting records, you can use this information as you wish and sort by the status of each order. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • REPORTS

     

    It’s important to understand and measure the performance of your online store over time. Your reports tab will allow you to view (and export) any sales data by Date, Product and stock levels. You can also assess your best performing periods and more. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • REVIEWS

     

    Reviews are one of the most important metrics used by Buyers to make a purchasing decision. On the getlion Marketplace, only your past buyers can leave a review for your store. You can use the reviews tab to see the publisher, comments, their rating, dates and the product in question. 

     

    Product Reviews: Your customers have the option to leave reviews for your Store or for your Products. By clicking this button, you will toggle between the two. 

     

    REMEMBER – if you make any changes on your store manager – you must press SUBMIT! If you’d rather keep them for review, push draft and come back to later.

  • CHAT BOX

     

    Your chat box is where you will manage ongoing conversations with your customers. You can chat live via the chat bot (assuming you are online). If you’re not, customers will send you a chat message and this will be stored under “Offline Messages”. Simply click on the conversation listed under either tab – and respond accordingly. Your buyer will be notified by email that you’ve responded. 

     

     

  • SUPPORT

     

    Once a buyer places an order, they can submit a support query using their account dashboard. You will find the full list of support queries under the Support tab, listed in order of priority. 

  • COMPANY INFO

     

    Your company information is pulled directly from your profile on the getlion mobile application. This is important information for potential customers and should be updated regularly. If you need to edit these details, simply open your mobile app and edit your profile accordingly. This information is automatically displayed on your store page and is visible to anyone on the Marketplace. 

     

  • TRUZO DASHBOARD

    Truzo, a registered company regulated in South Africa and the United Kingdom, is the official payments and escrow partner of the getlion Marketplace. Through our partnership, we’re creating the safest online market for buyers and sellers in Africa. For more information of how escrow works, click here.

    Important to note: before you can make and receive orders on the Marketplace, you are required to register and be verified by Truzo. This verification is usually immediate, but in certain instances, the Truzo team may require manual FICA verification. In this instance, verification can take up to 24hours. All buyers and sellers are verified to ensure that our Marketplace is credible, safe and customers know exactly who they are buying from. For assistance on how to register with Truzo as a business, click here.

    Whenever you need to action a step on Truzo, simply login to your Store Manager, then use the Truzo tab. Need further assistance using the Truzo platform? Visit this link. To understand “How to receive and manage an order using Truzo”, follow the steps below: 

     

    1) Buyer places an order. NOTE: This automatically creates an order request on the Marketplace/Truzo that is sent to the Seller. However, you (the Seller) have to accept the order on Truzo before the Buyer can make payment. This gives you an opportunity to reject the order if you are unable to meet the quantity, deadline or other details required by the Buyer.  Only if/when the Seller accepts the order on Truzo, and payment is made, is the order is formally recognised and a transaction is created.
     

    2) The Seller is notified of the order by email and via Truzo.

     

    3) The Seller is prompted to approve or deny the order on Truzo, based on their stock or availability. Sellers are required to confirm orders BEFORE the Buyer makes, to avoid disappointment or disputes should delivery not be possible. 

     

    4) Once approved, the Buyer will receive an email instructing them to make payment. The buyer makes payment to Truzo and not the Seller – see “How Payments Work” for more. Once payment is made, the Seller is notified on Truzo and the order is recognised on the Marketplace. 

    Alternatively, you can create an order MANUALLY, which will send a similar email link to the Buyer, prompting them to fund the transaction. Once they do, the above process is identical.

     

    5) The Seller will proceed to deliver the order by the stipulated date. Once delivered, the Seller will click the “DELIVER” button on Truzo. 

     

    6) The Buyer will have a pre-determined number of days to review the order (known as “inspection days”) per the initial order, and if necessary, request an exchange or refund (subject to the your store policies). They will notify you via the Marketplace Chat Box on your store page, by submitting an inquiry, or by adding a note to the order. 

     

    7) If satisfied, the Buyer will approve the order by clicking the “RELEASE” button on Truzo. This will release payment (less the Marketplace platform fee) to you (the Seller). 

    If the Buyer does not approve the order by the end of the inspection period, the order will be approved automatically and payment will be released to you from Truzo. In the instance that the Buyer rejects the product/service that you’ve delivered, that will indicate this to you through the platform’s messengers. They are also able to “DISPUTE” the transaction on Truzo (extending the inspection period) and you (the Seller) will be required to rectify the delivery within the terms agreed upon on placement of the order.

     

    8) On completion of the order, the Buyer has the opportunity to submit a review of their purchase and your service as a Seller. 

  • MEDIA

     

    Any product images that you upload to your online store will be organised under the Media tab. 

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