Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

At present, shipping must be arranged by the seller and tracking provide by the seller to the buyer. The getlion shipping integration will take place in the months to come.

PAYMENT

What Payment Methods Are Used?

The Truzo payment gateway (Escrow) accounts are currently used to ensure that the buyer and the seller are protected with the transaction.

Is Buying On-Line Safe?

Yes it is, the Truzo payment gateway ensures that if a buyer does not receive the product or service then payment to the seller is returned. From a seller perspective, payment confirmation is communicated once the buyers money is in the Escrow account.

Order & Returns

How do I place an Order?

Select the product or service you wish to purchase and click the button "add to cart". Once all products or services are added to the cart, click the "checkout" button and proceed to payment.

How Can I Cancel Or Change My Order?

When logged in as a buyer, click the "my account" button and then click the "my orders button". Select your order and edit it as required. Note the seller would need to confirm acceptance of the changes and communicate this to you.

Do I need an account to place an order?

Yes you do, this ensures that the seller is able to provide you with the accurate products and to enable conclusion of the transaction. Registering an account further ensures that you are protected as a buyer relative to payments.

How Do I Track My Order?

Currently all order deliveries are managed by the seller of the product or service. The seller will provide you with a tracking number/update of the progress of order or service.

How Can I Return a Product?

This will be as per the sellers terms and conditions. please read this carefully before making the purchase.

Seller requirements

How do the fees work on getlion?

There are several touch points of fees. 1. getlion commission @ 4.5% of the value of the sale 2. Payment processing gateway @ 0.5% of the value of the sale 3. Total fees= 5% of the value of the sale

What do I need to do to create a shop?​

It’s easy to set up a shop on getlion. Download the getlion app on Google Playstore or on the Apple App Store. Complete your vendore information and unlock your rewards. When your marketplace reward is unlocked, register your Marketplace account. Set your shop location, , choose a shop name, create product or service listing, brand your store and market your products.

How do I get paid?​

Payments from buyers are managed by Truzo via the Escrow account. Upon confirmation of delivery or service by the buyer, the funds are released into the bank account as provided by you the seller.

Do I need a credit or debit card to create a shop?​

No, a credit or debit card is not required to create a shop. To be verified as a seller you need to complete your profile on the getlion app and have a valid South African business bank account. You will not incur any charges until you open your shop, publish your listings and make sales.

What can I sell on Martfury?​

getlion provides a marketplace for all legally approved products and services. Refer to our product and service categories for more information.
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